fbpx

FAQ on Capill'Care Hair Care products

Find all the answers to the most frequently asked questions in this FAQ.

How to use Capill'Care products?

Our Growth oil can be applied as a daily treatment or as a prepoo. The product should be applied once or twice a week. Massage well into the scalp to make the product penetrate.

The shampoo bar can be applied directly to the scalp. It leaves the hair soft and maintains the benefits of a previously applied mask.

 

Where are Capill'Care products manufactured?

In France

 

When will I start seeing the first results?

The indications provided must be respected to obtain visible results after a month for the growth and within a few days for itching and skin irritations.

 

Are Capill'Care products vegan?

The products are vegan and are made only with natural ingredients.

 

Can Capill'care products cause undesirable side effects?

There are no known adverse effects to date.

 

I am pregnant and/or breastfeeding, can I use Capill'Care products?

Yes, you can use Ayurvedic oil for pregnant and breastfeeding women.

 

Are Capill'Care products also suitable for men?

Yes, Capill'Care products are suitable for men for baldness and beard.

 

2/ Questions about delivery

 

Where do you deliver?

We deliver all around the world

 

What are the delivery times?

Delivery times are 3 working days for metropolitan France, approximately one working week for the European zone and the rest of the world.

 

How do I change my delivery address?

You can contact Capill'Care Costumer service by email to capillcare@outlook.com. Please note, however, that the delivery will no longer be modifiable if the product has been shipped.

 

Are Capill'care products distributed/sold elsewhere than on the online shop?

Yes, Capill'care is distributed in partner salons and shops in France and Senegal. For more information, please contact customer service.

 

3/ Questions about order 

 

How can I track my order?

A confirmation email with the tracking number is automatically sent after the order is shipped.

 

I cannot track my order, what can I do?

Contact Capill'Care Costumer service that will provide you the tracking number of your package

 

4/ Questions about payment

 

What means of payment are accepted on the website?

VISA, Mastercard, American Express and Paypal credit cards are accepted on the website.

 

How much are the shipping costs?

 

Continental France and Corsica :

Type of deliveryAmounts
Colissimo without signature6,90€
Relais colis 
Free shipping from

 

 

DOM TOM 1 *

Type of deliveryAmounts
Colissimo without signature15€

 

 

DOM TOM 2 **

Type of deliveryAmounts
Colissimo without signature15€

 

 

Europe ***

Type of deliveryAmounts
Colissimo without signature15€

 

 

Afrique ****

Type of deliveryAmounts
Colissimo without signature8€

 

 

Canada, Australie, Chine, USA

Type of deliveryAmounts
Colissimo without signature15€

 

 

* Guadeloupe, Martinique, Reunion, Guyana, Mayotte, St Pierre & Miquelon, St Barthélémy, St Martin.

** New Caledonia, French Polynesia, French Antarctica, Walis and Futuna Islands

*** Germany, Luxembourg, Belgium, The netherlands, Italy, Spain, Portugaln United Kingdom, Switzerland

**** Benin, Congo, Ivory Coast, Mali, Cameroun, Senegal, Gabon

 

5/ Questions about refund 

 

How can I get a refund?

You can contact Capill'Care by email at capillcare@outlook.com to give the reasons for your claim. Please note that the product is neither exchangeable nor refundable after opening and use.

 

6/ Questions about returns 

 

How can I return my order?

You can return your order by contacting Capill'Care by email at capillcare@outlook.com and give the reason for the order return. The return costs are at the customer's charge and the refund will be made only after the products reception.

 

What is the return address?

The return address is 65Q rue Gambetta 92150 Suresnes

 

7/ Questions about social networks 

 

Can I share pictures I've taken of the product?

Yes, we encourage the sharing of photos of our products for greater visibility.

Follow updates on Capill'Care on Instagram and our Facebook page